Customer Service

February 20, 2018

Always Expect Poop: Lessons in Project Management

Here are the lessons in project management I've learned in my first months as a new parent.
December 19, 2017

The Importance of Wowing Your Customers

It's simply not enough these days to be status quo. Especially if you provide a product that can be bought elsewhere or a service/need that can be done by someone else.
April 2, 2013

How to Fail at Customer Service

We have entered an interesting part of small business mentality in our country. While you think that consumers would be looking for better deals, they are looking for better quality – both in products and in service.
September 13, 2012

Why GoDaddy Going Down Should be a Wakeup Call for Your Business

When the internet seemed to be at a standstill on Monday, I was oblivious to the problems that what seemed to be thousands upon thousands of people were panicking that their websites were down.
May 8, 2012
listening to customers

When Your Customers Aren’t Talking, You Should be Listening

Just because your customers aren't telling you there is a problem, it doesn't mean that there isn't a problem.
December 5, 2011
never burn bridges

Just When I Thought I Was Out…

Never burn bridges & always leave on good terms because you never know when circumstances will change.
November 3, 2011
shout it out design

4 Benefits to Being a Client of Shout It Out Design

Today, there are nearly as many web designers as lawyers. How do you choose the right fit for you?
September 15, 2011

When Is Blogging Not Important?

Insert the biggest hypocrite this side of the Mississippi. The guy who tells his clients that you have to make time to blog hasn't blogged in months.
July 12, 2011
how i am different and better than my competition

How I am Different (and Better) than my Competition

When I began my business in March of 2010, I knew I was going to be walking a fine line. I needed to balance creating an array of services that would appeal to small businesses. And I knew that while there were many, many other internet marketing firms in the area that would be offering the same services, I had to somehow set myself apart from them.